All international recipients are considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. Orders placed through tropicosgirl.com may also be subject to monetary conversion of CAD dollars to the currency of the country the order is being shipped to. Shelby Naturals is not liable for lost or stolen packages.

For International Claims
If you feel your package has been lost or stolen, please contact your local carrier for more information, as Shelby Naturals is unable to file claims on your behalf. Shelby Naturals will not resend packages.

Where is my package? Tracking shows it was delivered but I can’t find it

• First check to see if the carrier left a notice of attempted delivery. Sometimes carriers are unable to deliver a package if you aren’t home. They will typically make 3 delivery attempts before returning to sender
• Look around to see if it was left nearby. 
• See if another member of the household accepted the delivery. 
• Wait until the end of the day as sometimes packages can show as “delivered” while still in transit.